patients' satisfaction with inpatient services provided in hospitals affiliated to tehran university of medical sciences, iran, during 2011-2013

Authors

jalil makarem assistant professor, department of anaesthesiology, imam khomeini complex, tehran university of medical sciences, tehran, iran;

bagher larijani professor, medical ethics and history of medicine research center, tehran university of medical sciences, tehran, iran;

kobra joodaki phd candidate in medical ethics, medical ethics and history of medicine research center, tehran university of medical sciences, tehran, iran;

sahar ghaderi researcher

abstract

implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. the main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to tehran university of medical sciences, iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hospital services. this cross-sectional study was conducted in 3 phases. after 2 initial preparation phases, the valid instrument was applied through telephone interviews with 21476 participants from 26 hospitals during august, 2011 to february, 2013.using the satisfaction survey tool, information of patient's demographic characteristics were collected and patient satisfaction with 15 areas of hospital services and the intent to return the same hospitals were assessed. the mean score of overall satisfaction with hospital services was 16.86 ± 2.72 out of 20. it was found that 58% of participants were highly satisfied with the services provided. comparison of mean scores showed physician and medical services (17.75 ± 4.02), laboratory and radiology services (17.67 ± 3.66), and privacy and religious issues (17.55 ± 4.32) had the highest satisfaction. the patients were the most dissatisfied with the food services (15.50 ± 5.54). it was also found that 83.7% of the participants intended to return to the same hospital in case of need, which supported the measured satisfaction level. patient satisfaction in hospitals affiliated to tehran university of medical sciences was high. it seems that the present study, with its large sample size, has sufficient reliability to express the patient satisfaction status. moreover, appropriate measures should be taken in some areas (food, cost, and etc.) to increase patient satisfaction.

Upgrade to premium to download articles

Sign up to access the full text

Already have an account?login

similar resources

Patients' satisfaction with inpatient services provided in hospitals affiliated to Tehran University of Medical Sciences, Iran, during 2011-2013

Implementation of patient feedback is considered as a critical part of effective and efficient management in developed countries. The main objectives of this study were to assess patient satisfaction with the services provided in hospitals affiliated to Tehran University of Medical Sciences, Iran, identify areas of patient dissatisfaction, and find ways to improve patient satisfaction with hosp...

full text

Assessment of patient satisfaction with the services provided by emergency wards at hospitals affiliated to Hormozgan University of Medical Sciences

Introduction: Today, patient satisfaction with the emergency services is considered as one of the main indices for the quality of hospital care service. The purpose of this study is to determine the rate of patient satisfaction referring to the emergency wards of hospitals affiliated to Hormozgan University of Medical Sciences (HUMS). Methods: This descriptive-analytic cross-sectional study was...

full text

Patient Satisfaction with Hospital Food in the Hospitals Affiliated to Mashhad University of Medical Sciences, Iran

Introduction: Food quality in hospitals plays a key role in the integrated program for the improvement of nutritional care in hospitals. Providing appropriate nutrition programs in the hospital setting is particularly challenging due to the diverse dietary needs of patients. The present study aimed to determine the influential factors in the satisfaction of patients with the food service in the...

full text

Patients\' Satisfaction with Inpatient Services in Selected Wards of Some Hospitals Affiliated to Yazd Shahid Sadoughi University of Medical Sciences in 2016

Introduction: Patient satisfaction with health care indicates the organizational performance of a hospital. The level of patient satisfaction depends on factors such as ability of the physician, observance of the patientchr('39')s rights, and quality of treatment. The aim of this study was to investigate the level of patient satisfaction with the provision of inpatient services in selected ward...

full text

How to Allocate the Nursing Manpower in the Selected Hospitals, Affiliated with Tehran University of Medical Sciences, 2011

Nursing manpower plays an important role in care quality and health promotion. So any health care organization without an efficient nursing unit is not expected to survive for a long time. This study was conducted to estimate the number of the necessary nursing manpower for the selected hospitals according to the proposed model by the Iran ministry of health.This research is a cross wardal stud...

full text

Investigation of nursing job satisfaction in University hospitals affiliated to Hormozgan University of Medical Sciences

Introduction: Today, health system is challenging with decreased or lack of nursing job satisfaction. Lack of nursing satisfaction that are major human resources of health, can lead to decrease quality of services, desertion, and work absence by nurses. Current study reviewed the nursing job satisfaction in teaching hospitals affiliated to Hormozgan University of Medical Sciences. Methods: In d...

full text

My Resources

Save resource for easier access later


Journal title:
journal of medical ethics and history of medicine

جلد ۹، شماره ۱، صفحات ۰-۰

Hosted on Doprax cloud platform doprax.com

copyright © 2015-2023